We are looking for ideal candidates to deliver exceptional customer service to our clients.
As the first point of contact for our clients, you will set the tone for our Company. Therefore, we are looking for candidates with excellent interpersonal skills and a warm demeanor. You will need to be a well presented person, food hygiene awareness is of paramount importance. You will be working as part of a team, this role provides an important link between our bakery shop to cake room when customers place their orders.The ideal candidate must have a positive attitude focused on providing first class service making our clients feel welcome, You will be responsible for assisting them in designing custom cakes for all events.
Basic knowledge of baking and cake decorating
Experience in a similar customer focused work environment is preferred
Ability to work well in a busy environment
Ability to work flexible hours, including weekends and holidays
Food & Hygiene Certificate
Make sure customers are being taken care of and the store looks great at all times
Treat each customer with kindness and respect at all times
Ensure that product being sold is fresh and presentable
Be an expert in our products and be able to explain them to customers
Package, weigh, and price all baked goods & merchandise
Follow our cash handling procedures when using the POS SYSTEM
Comply with all health and sanitation procedures and adhere to safe work practices
Ensure that all shelves and displays are properly stocked and front-facing
Answer telephone calls with excellent phone etiquette
Communicate with your supervisor and co-workers regarding any issues
Perform other duties as assigned by a supervisor/manager
This is a practical role; common sense & manual dexterity are important. You will be responsible for displaying products in an impactful way, you will need to be aware of the customer's needs and behaviour; behaviour in terms of thinking ahead and being vigilant in terms of security.
Candidates should be happy and highly motivated presentable individuals, who are enthusiastically hard-working, team-players to run the daily operations of the front house dealing with customers at our shops. Must be able to work Fridays & Saturdays, excellent time-management and organisational skills as well as computer knowledge and should be able to start almost immediately. the shifts are flexible and are 5 days per week Mon-Sat so you will be expected to work on Saturdays as well early shifts starts at 8am (if needed).
As a Customer Service Assistant, your role is to ensure a positive customer experience by providing courteous, friendly, and efficient customer service to customers and team members delivering the right information that relates to Cakes.