If you are looking for a sensitive and caring vet at brockwell vets, then I suggest you shop around.
I recently made the heartbreaking decision to have my cat put to sleep after her being my family pet for 20 years. I made the decision to have the vet visit the house as i didn't want to stress my cat out by taking her by car to the practise.
However 30 minutes before the vet was due to arrive I was called by the practice to tell me the vet would call in 30 mins. In the next breath the receptionist asked me to pay the bill now. I was shocked at the insensitivity of being asked to pay before my cat was killed. I understand that this is a business and maybe people have not paid their bill but I have a customer for many years, I thought this was extremely insensitive and uncalled for. When the vet arrived she was very brusk and lacked feeling or any sensitivity to my situation.
It took the '‘qualified vet” 3 attempts to inject my cat who was extremely distressed and crying out.
Eventually after my cats traumatic death the vet asked if I had anything to take her away in. I would assume a vet would carry a box but she offered her white plastic carrier bag to take away our family pet!! whilst handing me the receipt for my payment of £311. I may add I wrapped my cat in my jumper not in a plastic bag. The vet whisked her away not even giving me a moment to take it all in.
Even if the vet didn't care she could have acted sympathetically but alas she didn’t, leaving me quite distraught at the fact that my cat didn’t die peacefully at all.
When I picked up her ashes from the vet we made a complaint to the receptionist and told them i would be posting a complaint on these forum.
5 weeks later i received a very defensive, condescending letter of apology. The letter was addressed to a Mr although I am clearly the female who paid the vets bills.
The letter implied to me that i should be grateful for them to visit on a saturday even though i paid for this service! They even got the sex of my cat wrong and said in a condescending manner about her death "we have all been through it ourselves".